How do I go about cancelling my travel plans? Will my Swiss Travel Pass be refunded in case of illness or accident?

Travel passes are only refundable if returned to the issuing office before the first day of validity.

A partial refund of a Swiss Travel Pass/Swiss Travel Pass Flex is only possible under the following circumstances:
- in the event of illness or accident (on presentation of relevant supporting documentation)
- upon presentation for refund at the place where the journey is discontinued
- upon presentation of confirmation by a railway office

If lost or stolen, your travel pass will not be replaced or refunded.