Travel passes are only refundable if returned to the issuing office before the first day of validity.
A partial refund of a Swiss Travel Pass/Swiss Travel Pass Flex is only possible under the following circumstances:
- in the event of illness or accident (on presentation of relevant supporting documentation)
- upon presentation for refund at the place where the journey is discontinued
- upon presentation of confirmation by a railway office
If lost or stolen, your travel pass will not be replaced or refunded.